Our Commitment

Matched Finance is committed to handling complaints efficiently, fairly and transparently.

How to Make a Complaint

You can lodge a complaint by contacting:

Matched Finance
Phone: 0406 279 876
Email: jack@matchedfinance.com.au

Or our licensee:

Outsource Financial Pty Ltd
Phone: 1300 781 481
Email: info@outsourcefinancial.com.au

Please provide as much detail as possible regarding your concern.

Our Process

We will:

• Acknowledge your complaint within 2 business days
• Investigate the matter
• Provide a written response
• Keep you informed throughout the process

We aim to resolve complaints as quickly as possible.

External Dispute Resolution

If you are not satisfied with the outcome, you may contact:

Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

AFCA provides a free, independent dispute resolution service.